Which is the package for you?
Please contact us for further information. |
Platinum |
Gold |
Silver |
Bronze |
| Guaranteed 4 hour response |  | | | |
| Guaranteed 8 hour response | | | | |
| Guaranteed 16 hour response | | | | |
| Engineers mobile telephone numbers | | | | |
| Includes 'Remote Maintenance' | | | | |
| Hardware Cover | | | | |
| Microsoft Software Cover | | | | |
| Access to AWK Knowledgebase | | | | |
| Unlimited Telephone and Email support | | | | |
|
Remote Maintenance
Remote Maintenance allows our engineers to access your computer over the internet. This reduces costs and downtime. A monthly system check is performed on Servers, the results of which are viewable on our website 24 hours a day. An engineer will contact you if any faults are detected during the scan. |
Microsoft Software Cover
Software covered: Microsoft Windows 98 SE, 2000 Pro / Server, XP Home / Professional, NT4 Server, 2003 Server / SBS, Microsoft Exchange 2000 / 2003, Microsoft Office, Microsoft Works / Worksuite |
Hardware Replacement Cover
Any faulty hardware will be replaced with like for like or its equivalent. |
AWK Knowledgebase
This is a database of frequently asked questions and common problems which can be easily searched using our website - www.awk.co.uk/support |
